Shipping & Delivery

Australia-Wide Delivery

We deliver to metro, regional and remote areas across every Australian state and territory. Delivery timeframes and freight cost depend on the size and weight of the item and your postcode.

Same-day dispatch

We aim to dispatch all in-stock orders the same business day when placed before 12pm AEDT. Orders placed after 12pm, on weekends, or on public holidays are typically dispatched the next business day.

Estimated delivery times

• Metro areas (Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart, Darwin): 1-3 business days
• Regional areas: 3-5 business days
• Remote areas: may take longer depending on courier network coverage; we will let you know if your postcode requires an extended timeframe

Our shipping partners

We select the best carrier for each order based on item size and destination:

• Australia Post (Standard and Express) for smaller items such as walking sticks, daily living aids, and compression garments
• Aramex for mid-size items such as rollators and walking frames
• Direct Freight Express for large or heavy items such as wheelchairs, lift recliners and bathroom furniture

We choose the most cost-effective carrier for your order automatically. If your order includes both small and large items, they may arrive on separate days via different carriers. You'll receive tracking information for each shipment.

Tracking your order

Once your order has been dispatched, tracking details are emailed to you along with your invoice.

Authority to leave

Where available, couriers may leave your parcel in a safe place if no one is home to receive it. If you require a signature on delivery, let us know in your order notes or by contacting us after ordering.

Delivery address accuracy

Please double-check your shipping address at checkout. Additional charges may apply for redelivery or return-to-sender caused by an incorrect address.

Shipping rates

We offer two shipping speeds at checkout:

• Standard (2-4 business days): $8.95
• Express (1-2 business days): $11.95
• Free shipping on all orders over $99

You choose your preferred speed at checkout. Prices are shown before you complete payment with no hidden fees.

Damaged in transit?

If an item arrives visibly damaged, please photograph the packaging and item and contact us within 7 days. We will arrange a replacement or refund at no cost to you.